General Terms and Conditions of Service

We look forward to welcoming all our valued customers to our courses. As a condition of our service, all customers must be aware of and agree to the following terms, which shall apply once a booking has been made over the phone, by email or online:

1. Health & Safety – Your safety is our top priority. For courses conducted from your premises, you will maintain full compliance with all applicable workplace safety laws and will continue to hold adequate insurance in respect of your premises. You will also ensure there is sufficient space to accommodate the course and we reserve the right to cancel any scheduled course if in our reasonable opinion your venue poses a risk to the health and safety of attendees, or is otherwise hazardous or unfit to host our course.

2. Course fees - All course fees shall be paid in full prior to the course commencement unless we otherwise agree in writing. You acknowledge that our services may be impacted or delayed if the information you provide to us is incorrect or incomplete. If it is necessary to modify your booking or correct any error, additional third party costs may be incurred and shall be promptly reimbursed by you.

3. Cancellations - You may cancel your booking more than 4 weeks before the course is due to commence and choose to receive a refund or a no-fee transfer to another date. Cancellations within 4 weeks are non-refundable but you may transfer your booking at no extra cost to an equivalent course in the next 3 months (subject to availability).

4. Attendee conduct - We strive to ensure that our courses are delivered in safe, inclusive and healthy learning environments, free from bullying, harassment, aggression and discrimination. This is particularly important due to the sensitive nature of the topics we discuss. Participants must at all times behave in a peaceful, supportive and constructive way. We reserve the right to remove attendees (without refund) if their behaviour is inappropriate or could negatively impact the wellbeing of others. 

5. Intellectual property – All intellectual property rights in both our services and the materials that we use shall remain exclusively owned by us (or our licensors). Participants may use the material we provide for personal use as intended. However, unless we agree in writing, it is strictly prohibited to copy, reproduce, decompile, distribute to third parties, publish, sell or otherwise commercialise our material (in part or whole).

6. Disclaimer – Whilst we provide our services with due care and skill, it is important to understand that we cannot offer any medical advice or make medical diagnoses, and you should not treat our services as a substitute for medical advice given by a registered doctor or any other health professional. We are not responsible or liable for any diagnosis made or actions taken by an attendee of our course based on the content they may receive.

7. Liability – To the fullest extent legally permissible, neither we nor our directors, employees, licensors or agents shall be liable for any loss whatsoever that may be incurred whether in contract, tort (including negligence) or otherwise, arising out of or in connection with the use or reliance upon our services. Our total aggregate liability to any claimant shall be expressly limited to the sum they have paid for our course and under no circumstances shall either party be liable to the other for any indirect or consequential losses.

8. Third parties – Our engagement is between us and our customers only. We shall not be liable to any third parties. Where you engage us on behalf of your employees, you will ensure that such employees are made aware of these terms.

9. Force majeure – We reserve the right to cancel (including at short notice) any scheduled course where there are events or circumstances beyond our reasonable control (including but not limited to illness of the trainer). We shall not be liable for any loss or expense arising out of such cancellation but will offer customers a credit note which is valid for 12 months from issue.

10. Governing law and severance – Disputes as to these terms or our services are governed by Victorian law. If any part of these terms are found to be unlawful or unenforceable, they shall be severed with the remaining provisions (and parts thereof) unaffected.

11. Changes to these terms – We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website (provided that no change will impact any prior agreement).